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School Fit-Out & Renovation Services Across GCC | EduBuilt

Privacy Policy

1. Introduction

Welcome to SoftSurfaces (softsurfaces.store). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our sports flooring, playground equipment, gym equipment, and seating solutions across our operations in Saudi Arabia, UAE, and India. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

  • Personal Details: Name, job title, and company name.
  • Contact Information: Email address, phone number, and physical billing/shipping addresses in Saudi Arabia, UAE, or India.
  • Payment Information: Credit card details, bank account information, and billing details processed through secure third-party payment gateways.
  • Browsing and Cookie Data: IP address, browser type, time spent on pages, and other diagnostic data collected via cookies and similar tracking technologies.

3. How We Use Your Information

SoftSurfaces uses the collected data for various purposes:

  • To process and deliver your orders for flooring and equipment.
  • To provide customer support and respond to inquiries.
  • To notify you about changes to our services or promotional offers.
  • To monitor the usage of our website and improve user experience.
  • To comply with legal obligations in the jurisdictions where we operate (KSA, UAE, and India).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Sharing of Information with Third Parties

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party companies that facilitate our service (e.g., delivery partners, payment processors).
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities in Saudi Arabia, UAE, or India.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

6. Data Storage and Security

The security of your data is important to us. We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Deletion: The right to request that we erase your personal data, under certain conditions.
  • Withdrawal of Consent: The right to withdraw consent where we relied on your consent to process your information.

8. Children’s Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, or country where the data protection laws may differ. By using our website, you consent to the transfer of information to our offices and service providers in Saudi Arabia, UAE, India, and other global locations as necessary to fulfill our services.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer at:

  • Email: sales@edubuiltfitout.com